Troubleshooting Guide

Contents

Online Course

If you are experiencing problems such as video "freezing", stopping, or crashing the browser/system when you play the Online Course, please follow these steps to correct the problem. If after following each step you are still having problems, please contact support.

  1. Make sure the computer you are using meets the system requirements by running our System Scan. Most of all viewing problems are the result of fluctuations in bandwidth, or a "slowing down" of your connection to the Internet. Be sure that your Internet connection speed is compatible with the course requirements.

  2. Shut down all other programs while viewing the course. This frees up system resources to help process the video stream.

  3. If using a wireless connection, try plugging the computer directly into your router with a LAN cable. Wireless connections can fluctuate resulting in interruption of the video stream.

  4. If you are behind a firewall or proxy server, click on the link under the video screen tilted "Trouble Viewing?" This changes the port and protocol on which the video streams.

  5. Turn off your screen saver and be sure that your computer does not go into "sleep" mode. To do this on a Windows Vista system go to:

    Start > Control Panel > Hardware and Sound > Power Options

    Make sure the "Recommended Settings" radio button is checked, then click on "Change Plan Settings". Set "Turn off display" to "Never" and set "Put the Computer to Sleep" on "Never". If you wish you can put these settings back to the default after viewing your course.

  6. Update your Adobe flash player. You can get the latest version here: http://get.adobe.com/flashplayer/

  7. Use the Firefox browser. We have found that Firefox is a much more stable browser than IE. You can download it for free here:

    http://www.mozilla.com/en-US/firefox/

    After installing Firefox, or if you already have Firefox installed, open the Firefox browser and click the link below to install the latest version of Flash player:

    http://www.macromedia.com/go/getflash/

    Next, reboot your computer, then open Firefox and log into the online course.

  8. If you continue to have problems with the Flash Video version of the Online Course, try using the Windows Media Version.

USB External Hard Drive Course/ Offline Lectures USB Product

Cram Course